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Inman: 55 Reasons Tech Can’t / Won’t Replace Agents
Home/Inman: 55 Reasons Tech Can’t / Won’t Replace Agents
Inman: 55 Reasons Tech Can’t / Won’t Replace AgentsDaniel Dobbs2023-05-25T13:34:47-07:00
Anyone remember
“Help U-Sell”?
Or
“Purplebricks”?
Many of the newest “whiz kid startups” are just one step short of a stock swindle “pump & dump” that lines the pockets of their Board of Directors; while leaving stockholders holding worthless stocks at some later date.
55 Reasons Tech Can’t/Won’t Replace Agents
Written by Jay Thompson, a former brokerage owner who spent the past six years working for the Zillow Group. He retired in Aug. 2018. His weekly column publishes every Wednesday.
“Stop the ‘woe-is-me’ and fearing you’ll be replaced. Go forth and guide your clients through the process of buying & selling homes”.
This time, it’s a list of things an app can’t do, but you can.
· Sympathize
· Hold a hand
· Hug
· Possess wisdom
· Call out____ (a servicer not performing their job)
· Question an attorney
· Haggle with a home warranty company, roofer, HVAC tech, landscaper, repair person, structural engineer, pool service. HOA, city hall clerk
· Pour a pound of shock in a listing’s agents mind
· Sweep a porch – Trim a hedge – Hide the trash cans
· Walk the dog
· Help the …photographer, videographer, stager, inspector
· Look a client in the eye and …tell them their house is dirty and smells
· Tell them their deceased parents’ home will sell, and they don’t have to worry to tell them their house needs paint
· Make specific landscaping recommendations
· Suggest updates specific to the home
· Break down the housing market
· Explain and answer questions about escrow
· Talk about their home valuation
· Describe specific contractual obligations
· Tell them now is not the time they should be buying or selling
· Help them understand …contracts – deeds – encumbrances – surveys clouded titles – lot lines – percolation tests – septic systems – shared wells deed restrictions – local zoning laws
· Create a marketing plan · Execute a marketing plan
There are many more. These are just the 55 that rolled out of my head.
Ultimately, what an app can’t do — now or ever — is empathize with and help human beings who find themselves in an unusual situation that is expensive, infrequent, complicated, inefficient and unfamiliar to them.